IT Coordinator
About
General Information
- Location Pakistan
- Category IT
- Language English, Urdu
- Highest Degree Level BS(IT)
- Total Years of Experience 17
- Expected Job Level Mid Career
A highly competent and solution-driven IT Professional leverages 16+ years of experience’ spanning IT infrastructure, communication and network management, system operations, service management, and disaster recovery at International Airport environment. Highly versatile Network Solutions Architect adroit in deploying infrastructure solutions, executing large IT structure projects, leading cross functional teams, and driving process improvement, while supervising a multiplicity of additional system management accountability in large data centre environments. Proficient in installing and troubleshooting Network Services (Microsoft Server 2000 / 2003 / 2008, Microsoft Windows XP Professional /2000/ Windows Vista / Windows 7, Active Directory Configuration and Services, DNS/DHCP/IIS 6, 7/ Exchange Server 2007, and SQL Server 2005 Enterprise. Extensive knowledge of back-end Microsoft environments to support configuration, management, and troubleshooting by Windows Server administration tool.
Education
Work Experience
- SITA Global Services, Islamabad International Airport, Islamabad Engineer/Specialist Services and Infrastructure Operations
-
Install and repair organisation withrnnew network connections and customer equipment (Boarding Pass Printers, BaggagernTag Printers, Passport Readers, Boarding Gate Readers (2D, 3D Barcode Scanners)rnand Document Printers) in accordance to the IEEE, ITIL, SITA, andrnFrance Telecom standards and procedures. Deliver highest quality technicalrnServices to the Air Transport Industry at Islamabad airport in assuring SITA’srncompetitive strength and business growth. Exercise hands-on approach andrneffective controls and apply appropriate tools and equipment to performrninstallation, intervention, and repairs in accordance with Service Operationsrnand Delivery guidelines and instructions. Offer comprehensive andrnclient-focused solutions by facilitating company and customer personnel withrndesktop operations for hardware and software issue (Altea, Sabre, MACS, ETerm, Babel, and QConnect). Supervise airportrnservices systems on configuration processing, component installation, softwarerninstallation & modification, and present first-rate service operationsrnsupport to customers in accordance with terms of the customer contract and servicernlevel agreements.
rnrn
§ Client Airlines (Emirates Airlines, Turkish Airlines, Thai Airways,rnQatar Airways, Saudi Arabian Airlines, Etihad Airways, Kuwait Airways, GulfrnAir, Air China, Oman Air, Air Arabia, Fly NAS, China Southern and Kam Air)
rnrn
§ Actively liaised with airline hosts,rnSITA global airport hubs, and local airline representatives and delivered firstrnline troubleshooting service for Airport Services customers to assure smoothrnflight operations at Islamabad airport.
rnrn
§ Introduced timely escalations tornspecialised resolver groups inside and outside SITA, according to the customerrncontracts, SLAs and monitoring requirements and guaranteed shortest restoralrntimes.
rnrn
§ Organised records for all test andrninspection equipment and retained SITA core equipment on site to assure systemrnoperations at optimum levels and meet customer expectations and contractualrnresponsibilities of SITA.
rnrn
§ Proactively identified problems relatedrnto service and infrastructure operations and delivery services, spearheadedrndiagnostics, and offered service request ownership to resolve customer problems.
- Web 7 Technologies and Vsoft Systems Inc., Cape Town, South Africa Network Administrator and Web Developer
-
Played a key role as a Networkrnadministrator and shoulder the responsibility for administering all networkrnoperations, such as troubleshooting connectivity problems, installing routers,rnassigning rights and access, resetting passwords, establishing e-mail addresses,rnand assessing and reporting operational status. Competently hired, trained, coached, motivated, and monitored staff,rnincluding performance reviews and disciplinary actions. Promoted continuousrnquality improvements to better meet customer expectations and reduce downtime.
rnrn
§ Expertly supervised and retained grouprnof Windows2000 / 2003 high availability servers to perform backup and recoveryrnduties, and assure up time, applications & operating system patches, and maintenancernreleases.
rnrn
§ Collaborated with international networkrnsupport teams and vendors to identify and resolve issues and maximise customerrnsatisfaction while offering first class installations, maintenance, andrnpreventative maintenance.
rnrn
§ Determined and troubleshoot operatingrnsystem, network connectivity, and end-user problems, while supervising externalrntechnology projects and presenting technical support and user training to morernthan 100 company users.
- Shaheen Airport Services, Islamabad International Airport, Islamabad System Engineer
-
Expertly applied hands-on approach, technicalrnexpertise, as well as DXX Lines through PTCL to troubleshoot specialised hardware at check-in counter, boarding gates, and load control systems and LANrnand partial WAN issues. Installed servers and configured hardware, peripherals,rnservices, directories, and storage in accordance with project requirements.
rnrn
§ Playedrna key role in the development of technical software solutions that support thernobjectives of the process and systems transformation team in realising organisation wide business process efficiencies.
rnrn
§ Translated network growth and scalingrnrequirements into a systems requirement definition, while collaborating withrnnetwork engineers and infrastructure security team.
rnrn
§ Troubleshoot simple to complexrntechnical issues with customers with a positive and knowledgeable approach andrnreferred difficult issues to upper management while maintaining positivernrapport with customers.