Faisal Anis (161 views)

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·        rnHandle customer complaints, provide appropriaternsolutions and alternatives within the time limits; follow up to ensurernresolution.

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·        rn Live secondary sales monitoring dashboard for thernhigher management like GM, PM and HOS.

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·        rnResponsible for generating Replenishment planrnaccording to company goal & forecast and Distributor in hand inventory tornmake a Win-Win situation for both parties

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·        rnAll types of distributor claims and theirrnsettlement.

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·        rnTo timely calculate and report onrntime in full (OTIF), to assist warehouse and logistics team to identify andrnimprove upon the deviations from contractual terms of logistic servicernproviders.

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·        rnKeep records of customerrninteractions, process customer accounts and file documents. Take the extra milernto engage customers and keep them satisfied through consistent updates aboutrnmatters pertinent to them.

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·        rnBuild a sustainable relationships and trust withrncustomer accounts through open and interactive communication. Provide accurate,rnvalid and complete information by using the right methods/tools

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·        rnKeeping records of customerrninteractions, transactions, comments, and complaints. Timely share thesernrecords with pertinent stakeholders to keep them updated.

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·        rnSupport Operations teams to ensure service levelrnstandards are met; adhere to all contractual obligations and ensure customerrncompliance.

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·        rnTo ensure end to end customer insurance claimrnmanagement and resolution by actively engaging all in internal and externalrnstakeholders.

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·        rnTo ensure timely and accurate payment posting ofrnassigned business area. Making sure to avoid any duplications while maintainingrnsupport to the operations team to timely release the sales orders

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·        rnTo assist credit managementrnfunction by timely knocking off payments according to the data provided by therncustomer to facilitate business clarity in its receivables.

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·        rnLead departmental audit with low or no observationrnand ensure 100% accurate data archiving while ensuring its easy access, Allrnpolicies should be met pertaining to customer services

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·        rnAs a custodian of SOP of distribution & salesrnoperations, to ensure all the SOPs are updated and timely archived.