Job Overview: Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant teams internally and/or externally.
Location: Karachi
Salary: Up to PKR 33,000
Working Hours: 9
Job Shift: Morning & Evening, between 5 am to 11 pm
Job Description:
- Prompt chat and email response to customers
- Document each customer’s question or problem as well as the resulting answer or solution
- Develop customer service solutions
- Maintain service level
Job Specification:
- Intermediate or above
- Age limit: 18-45
- Excellent communication (verbal & written)
- Proficiency with MS Office particularly MS Excel
- Flexibility
- Customer-centric attitude
- Problem-solving
- Adaptability
Perks & Benefits:
- Medical Insurance
- Permanent Employment Status
- Provident Fund
- Internal Job Opportunities
- Annual Leaves
- Leaves Encashment
- Referral Bonus
- Company Pick & Drop
Send us your CV at careers.pk@ibex.co
Email Subject: Email and Chat Support Executive – Foodpanda
Link: https://bit.ly/2OnuY51
More Information
- Salary Offer 33000 $ 33000 Month
- Salary Offer $20.000 ~ $50.000
- Experience Level Junior
- Total Years Experience 0-5
ibex
(0)
Company Information
- Total Jobs 28 Jobs
- Category Back-end Developer, Customer Service, Designer, Developer, Energy, Engineering, Finance, Graphic Designer, Health Care, HR, Human Resource, Infrastructure, IT, Marketing, Operations management, Sales, Telecommunications
- Slogan ibex.
- Location Pakistan
- Full Address ibex Tower, Plot # 5, Block B SMCHS, Adjacent FTC Building, Shahra-e-Faisal, Karachi 75500, Pakistan
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