Customer Support Executive – Domestic 18 views

Location: Karachi, Lahore & Islamabad

Salary: Up to PKR 21,500

Working Hours: 9

Job Shift: Rotational

Key Responsibilities:

• Answer calls professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers’ requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Job Specification:

• Intermediate or above
• Age limit: 18-30
• Excellent communication
• Proficiency with MS Office particularly MS Excel
• Flexibility to work in shifts
• Customer-centric attitude

Perks & Benefits:

• Medical Insurance
• Permanent Employment Status
• PF & Overtime provided
• Internal Job Posting
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Conveyance (females only)

Send us your CV at careers.pk@ibex.co

Email Subject: Customer Support Executive – Domestic

Link: https://bit.ly/36H5XIn

#communication #customerservice #customerhandling #englishskills