Customer Support Specialist 21 views

• Answering calls by engaging in a friendly and polite telephonic conversation with the customer
• To ensure and deliver highest level of call quality by meeting all the set KPIs
• To speak in an accent that is fully understood and appreciated by the customer
• To know your customer completely and understand his/her language/accent to provide the best possible support in a satisfactory manner.
• To converse in an error free English language in terms of grammar, comprehension, sentence construction and vocabulary.
• To have an extensive understanding of FAQs to ensure smooth and correct delivery of information to the customer
• To have adequate product knowledge for onward transmission to the customers to achieve maximum customer satisfaction along with sales target.
• To meet all the other quality benchmarks established based on customer’s feedback and survey.
• Work closely with CS management as well as with internal customers to stay up to date regarding new call handling techniques or product knowledge.
• Ensure compliance with all Company’s policies, procedures and practices.
• Perform other duties as assigned.

Job Specification:

• Proficient with MS Office particularly MS Excel (Spreadsheet)
• Excellent Communication Skills with Native American or at least Neutral accent
• Experienced candidates will be given preference
• Preferably, should have good knowledge of US culture and geography. Foreign exposure will be a plus

Qualification:

• Metric/A-Level / Intermediate or above

Perks & Benefits:

Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus